Sr.Service Engineer/Service Incharge Full Time

-JD:

• Diagnose complex mechanical/electrical issues in vehicles/equipment

• Supervise repair, maintenance, and troubleshooting activities

• Ensure proper use of tools, equipment, and service procedures

• Conduct final inspection before vehicle/equipment delivery

• Handle warranty claims and technical documentation

• Manage daily workshop operations and job allocation

• Monitor service turnaround time (TAT)

• Ensure availability of required spare parts and coordinate with store department

• Maintain service records and job cards properly

• Prepare daily, weekly, and monthly service reports

• Supervise and guide service technicians

• Provide technical training and mentoring to junior staff

• Maintain discipline and safety standards in workshop

• Evaluate technician performance and productivity

• Interact with customers for technical clarification and complaints

• Provide cost estimates and explain repair scope

• Ensure high customer satisfaction and repeat business