Front desk/ CSR / Sales & Marketing / Technical Job
Support Executive Full Time
Applications have closed
“URGENT REQUIREMENT ” Support Executive for Software Company in different location of Nepal.
-Details:
*Position: Support Executive
*Number: 4
*Salary: 17-25k
*Working Location: Butwal & Pokhara
*Experience: At least 1 year’s of experience as a CSR/IT Support or relevant position
*Education: At least bachelor complete in Management/IT or Science Faculty
-Job Responsibilities:
• provide after-sales support for software or businesses that specialize in providing customers with support and maintenance
• Create Task based on every customer’s query through phone/email/sms with proper problem title
• Follow up the task assigned
• Identify and escalate priority issues per Client specifications.
• Involve in documentation and active resolution process based on such requests
• Update task as action taken to troubleshoot with common title and clear language
• Timely Escalation of problem to other higher department and supervisors
• Educate other team members about the issues and action taken to solve the same.
• Receive handed over task by other shift and handle with prioritizing solutions
• Actively participate in the training (Tech and non tech) to develop the learning
• Responsible for maintaining the defined KPI of the department
• Analysis of call logs in order to discover any underlying issues or trends
• Follows up on and takes responsibility for unresolved issues or escalations
• Field visit as a part of support and client’s requirements
-Skills and Knowledge:
• IT or Engineering the background will be an added advantage
• Language Fluency is must
• The capacity to work well within a team
• Logical thinking
• Good communication skills with problem elocution on simple language
• Service oriented keeping customer first
• Sharp Technical Knowledge and soft communication skills
-Note: Please send your cv aasa@masangajob.com & mention the job title in subject of mail .
For more information :
www.masangajob.com
9845809548,9809128501,9849717112
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