Technical Support Assistant Full Time

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Dynamic Technosoft Pvt.Ltd - Dynamic Technosoft is a recognized leader in the field of IT service providers, providing comprehensive software development and web products for more than a decade. With our services in the Nepali and international market Dynamic is trying to solve complex issues of its clients globally. Our years of experience help us develop digital innovations to deliver business outcomes, new levels of performance and competitiveness for our customers and their stakeholders.

“URGENT REQUIREMENTS” Technical Support Assistant for Software Company in Itahari,Nepal.

Details:

*Position: Itahari
*Number: 3
*Salary: Negotiable
*Education: At least bachelor pursuing
*Working Location: Itahari,Nepal
*Experience: At least 1 years in relevant field

–Job Description:

-Provide after-sales support for software or businesses that specialize in providing customers with support and maintenance
-Create Task based on every customer’s query through phone/email/sms with proper problem title
-Follow up the task assigned
-Identify and escalate priority issues per Client specifications.
-Involve in documentation and active resolution process based on such requests
-Update task as action taken to troubleshoot with common title and clear language
-Timely Escalation of problem to other higher department and supervisors
-Educate other team members about the issues and action taken to solve the same.
-Receive handed over task by other shift and handle with prioritizing solutions
-Actively participate in the training (Tech and non tech) to develop the learning
-Responsible for maintaining the defined KPI of the department
-Analysis of call logs in order to discover any underlying issues or trends
-Follows up on and takes responsibility for unresolved issues or escalations
-Field visit as a part of support and clients requirements

-Required Knowledge, Skills, and Abilities:

-Most know accounting knowledge or must be familiar with accounting software such as tally, Swastik or any other.
-IT or Engineering the background will be an added advantage
-Language Fluency is must
-The capacity to work well within a team
-Logical thinking
-Good communication skills with problem elocution on simple language
-Service oriented keeping customer first
-Sharp Technical Knowledge and soft communication

-Note: Please send your cv at hi[email protected] along with mention the job title in subject.

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[email protected]
9845809548,9809128501,9849717112
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Technical Support Assistant Full Time

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