“URGENT REQUIREMENTS” Technical Support Assistant for Software Company in Itahari,Nepal.
*Education: At least bachelor pursuing
*Working Location: Itahari,Nepal
*Experience: At least 1 years in relevant field
-Provide after-sales support for software or businesses that specialize in providing customers with support and maintenance
-Create Task based on every customer’s query through phone/email/sms with proper problem title
-Follow up the task assigned
-Identify and escalate priority issues per Client specifications.
-Involve in documentation and active resolution process based on such requests
-Update task as action taken to troubleshoot with common title and clear language
-Timely Escalation of problem to other higher department and supervisors
-Educate other team members about the issues and action taken to solve the same.
-Receive handed over task by other shift and handle with prioritizing solutions
-Actively participate in the training (Tech and non tech) to develop the learning
-Responsible for maintaining the defined KPI of the department
-Analysis of call logs in order to discover any underlying issues or trends
-Follows up on and takes responsibility for unresolved issues or escalations
-Field visit as a part of support and clients requirements
-Required Knowledge, Skills, and Abilities:
-Most know accounting knowledge or must be familiar with accounting software such as tally, Swastik or any other.
-IT or Engineering the background will be an added advantage
-Language Fluency is must
-The capacity to work well within a team
-Good communication skills with problem elocution on simple language
-Service oriented keeping customer first
-Sharp Technical Knowledge and soft communication
-Note: Please send your cv at hi[email protected] along with mention the job title in subject.
For more information :