IQOS/Event Manager Full Time

“Vacancy Announcement” IQOS/Event Manager For Tobacco Company in Sanepa, Kathmandu.

-Details:
*Post: IQOS/Event Manager
*Location: Sanepa, Kathmandu
*Salary: Negotiable
*Education: Bachelor complete
*Experience: 3 years of experience as Event/Sales/Marketing/Branding/PR Supervisor or relevant position in hospitality or relevant industry.

Key Roles & Responsibilities
1. Store Leadership & Team Management
• Lead the IQOS Store team in Sanepa, including IQOS Coaches and support staff.
• Set clear daily/weekly targets for trials, conversions, repeat purchases and customer
engagement.
• Coach and mentor team members on consumer conversations, product knowledge,
grooming and service standards.
• Conduct regular store briefings, feedback sessions and performance reviews,
highlighting strengths and improvement areas.
• Ensure discipline, punctuality and professional conduct of all team members
2. Customer Experience & Frontline Excellence
• Personally engage with key and high-value adult consumers in-store and at events,
role-modelling best-in-class conversations.
• Ensure consistent, premium IQOS & ZYN experience across all touchpoints – store,
field activations and partner venues.
• Handle escalated customer queries, complaints and sensitive situations promptly
and professionally.
• Monitor and maintain Net Promoter Scores (NPS) / satisfaction levels, implementing
corrective actions where needed.
3. LAMP & HoReCa Management (Field Activations)
• Plan, execute and monitor activities in LAMPs (Legal Age Meeting Places), HoReCa
outlets, clubs and lounges.
• Own the end-to-end activation cycle – outlet selection, approvals, planning,
execution, visibility, staffing and reporting.
• Oversee promotions, sampling, billing and account reconciliation with partner outlets
and internal finance.
• Build strong relationships with venue owners, managers and key decision-makers to
secure visibility, trials and long-term partnerships.
4. Events, Promotions & Brand Activations
• Lead planning and execution of IQOS/ZYN events, sponsorships, club nights and
special activations.
• Coordinate with internal teams and external vendors on branding, logistics, staffing
and timelines.
• Ensure all events strictly follow category, legal and internal compliance guidelines.
• Track event outcomes: footfall, trials, conversions, database collection and
qualitative feedback.
5. Trade Engagement, Schemes & Channel Programs
• Design and implement trade schemes and promotions for key partners, in
coordination with senior management.
• Engage with distributors, key accounts and channel partners to drive availability,
visibility and off-take.
• Monitor scheme performance, ensure timely communication to partners, and
coordinate payouts / claims reconciliation with finance.
• Capture and share market intelligence (competition, pricing, activities, consumer
trends) with the leadership team.
6. Training, Compliance & Process Management
• Train and refresh IQOS Coaches, Field Coaches and Promoters on product,
process, compliance and selling skills.
• Ensure strict adherence to age verification, responsible adult-only communication
and regulatory norms at all times.
• Develop and update SOPs for store and field operations (reporting, data capture,
stock handling, consumer records).
• Conduct regular audits/checks at the store and activation sites to ensure compliance and operational excellence.
7. Reporting, Analytics & Coordination
• Consolidate and review daily/weekly reports on trials, conversions, repeat
purchases, outlet performance and event KPIs.
• Analyse data to identify gaps, opportunities and high-potential locations for scaling.
• Prepare monthly performance reviews for management with clear action plans.
• Coordinate closely with senior leadership, marketing, finance and logistics to ensure
smooth operations.

-Experience & Skills
• Experience in Sales/CS/PR Officer/Campaign/Event Supervisor or premium or luxury brands across hospitality, tourism,
retail, FMCG or related sectors, with at least some experience managing a team or
outlet/region.
• Proven track record in store/operation management, activations, and/or key account
or trade management.
• Solid people management, coaching and stakeholder management skills.
• Strong planning, organisation and follow-through on multiple projects at once.

-Send Your CV at:
[email protected]
9705211823,9705411823

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