Operation
Retail Operation Manager
“URGENT REQUIREMENT” Retail Operation Manager for Clothing Brand in Lazimpat, Kathmandu, Nepal
–Details:
Position: Retail Operation Manager
Number: 1
Salary: Negotiable
Education: At least bachelor complete
Location: Kathmandu, Nepal
Experience: At least 3-4 years of experience as a Operation Manager or relevant position
Job Description:
- SOP Development & Implementation
- Develop comprehensive SOPs for operational processes, including inventory management, store facilities maintenance, cash handling, visual merchandising, customer service standards, staff training and document standardized procedures.
- Ensure SOPs are clear, concise, and aligned with company policies, regulatory requirements, and industry best practices.
- Create an audit mechanism to evaluate compliance with SOPs.
- Roll out SOPs across all stores, ensuring proper training and communication with store managers and sales staff.
- Monitor implementation progress and provide ongoing support and guidance to ensure SOPs are effectively followed and integrated into daily operations.
- Conduct regular audits and assessments to evaluate compliance with SOPs and identify opportunities for improvement.
Visual Guidelines:
- Develop visual merchandising guidelines and standards to ensure consistent brand representation and enhance the overall shopping experience.
- Define visual merchandising principles, product presentation standards, and store layout guidelines to optimize sales and customer engagement.
- Provide training and support to store teams on implementing visual guidelines and maintaining store aesthetics.
Training SOPs: - Develop standardized training SOPs for onboarding new employees, ongoing staff development, and skills enhancement.
- Design training modules, materials, and resources to support the implementation of SOPs and enhance employee competency.
- Train and develop sales staff to ensure staff understanding and proficiency in SOP adherence, visual guidelines, and operational procedures.
Customer Service Improvement: - Identify opportunities to enhance customer service experiences and satisfaction levels across all stores.
- Develop customer service improvement initiatives, standards, and guidelines to ensure consistent and exceptional service delivery.
- Implement feedback mechanisms, surveys, and customer satisfaction metrics to measure performance and identify areas for improvement.
Reporting Formats: - Develop standardized reporting formats and templates to capture key performance indicators (KPIs), operational metrics, and performance benchmarks.
- Define reporting requirements, frequency, and data sources to ensure accurate and timely reporting across all stores.
- Implement reporting tools and systems to streamline data collection, analysis, and reporting processes.
Performance Monitoring: - Establish performance targets and benchmarks based on SOPs and operational standards.
- Monitor performance against targets, analyse variances, and identify areas for improvement.
- Prepare regular performance reports and dashboards to track progress, highlight achievements, and address performance gaps.
Team Leadership and Development: - Provide leadership and guidance to store managers and operational staff in implementing SOPs and achieving operational excellence and cohesive team
- Foster a culture of accountability, collaboration, and continuous improvement within the operational team.
- Conduct training sessions and workshops to enhance staff competency in SOP adherence, reporting, and performance management.
- Provide ongoing coaching, feedback, and support to enhance staff performance, productivity, and morale.
Operational Management: - Develop and implement operational strategies to optimize store efficiency, productivity, and profitability.
- Ensure compliance with company policies, procedures, and operational standards across all stores.
- Conduct regular store visits to assess operational performance, identify areas for improvement, and provide guidance and support to store managers.
Inventory Management: - Oversee inventory control processes, including stock replenishment, stock transfers, and inventory accuracy.
- Monitor inventory levels, product assortment, and stock movement to minimize stockouts, overstock situations, and shrinkage.
- Implement effective inventory management practices to maximize sales opportunities and minimize losses.
Operational Efficiency: - Identify opportunities to streamline operational processes, reduce costs, and improve efficiency within the area.
- Implement best practices, standardized procedures, and automation tools to enhance operational effectiveness.
- Monitor key performance indicators (KPIs) and operational metrics to track progress and identify areas for improvement.
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