Customer Service Associate (Cosmetic Product) Full Time
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“VACANCY ANNOUNCEMENT” Customer Service Associate For E-commerce Company (Cosmetic Product) in Samakhusi, Kathmandu
-Details:
*Position: Customer Service Associate
*Salary: Negotiable
*Location: Samakhusi, Kathmandu
*Education: At least bachelor pursuing
*Experience: At least 1-2 years of experience as a CSR or relevant position.
-JD :
-Required Skills :
Organizational, MS. Office, Interpersonal , Tactfulness, Analytical and Critical Thinkin, Problem solving, Communication, Computer Skills, Time Management, Team Management
-Key Responsibilities:
-Customer Interaction:
Respond promptly and professionally to customer inquiries regarding unfulfilled orders via phone and other communication channels.
-Order Updates:
Provide customers with the timeline for when goods will be restocked and available for purchase.
Alternative Solutions: Suggest the best alternatives to customers if their ordered products are unavailable, ensuring customer satisfaction.
-Issue Escalation:
Identify and escalate priority issues, trends, or complaints to the appropriate team for further investigation and resolution.
-Product Knowledge:
Stay up-to-date on product offerings, company policies, and industry trends to assist customers more effectively.
-Team Collaboration:
Contribute to a positive and collaborative team environment by sharing knowledge, insights, and best practices with colleagues.
-Qualifications:
Skills:
Excellent communication skills (both verbal and written) for effective interaction with customers.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency with computers and the ability to learn new software quickly.
Positive attitude with a customer-first mindset and a willingness to go above and beyond.
Team Player: Ability to work independently and collaboratively with a team to achieve customer service goals.
