“VACANCY ANNOUNCEMENT” Stall Sales & Customer Service Representative for Handicraft Company in Chamati, Kathmandu.
-Details:
*Position: Stall Sales & Customer Service Representative *Salary: Negotiable *Location: Chamati, Kathmandu. *Education: At least +2 complete *Experience: At least 1 years of experience as a Stall Sales/CSR or relevant position
-Job Description:
1. Stall Sales:
a. Set up and manage the Masta Kala Crafts stall at events, fairs, and exhibitions.
b. Engage with visitors to showcase our range of authentic Nepali handicrafts.
c. Educate customers about the cultural significance and craftsmanship behind each product.
d. Assist customers in selecting the perfect handicrafts based on their preferences and interests.
e. Process sales transactions accurately using cash registers or mobile payment systems.
f. Maintain cleanliness and organization of the stall, including arranging products attractively.
g. Monitor inventory levels and restock merchandise as needed to ensure availability.
h. Collaborate with the team to meet or exceed sales targets and revenue goals.
2. Customer Service:
a. Provide warm, welcoming, and personalized customer service to all visitors at the stall.
b. Act as a brand ambassador for Masta Kala Crafts, sharing knowledge about our artisans and their techniques.
c. Address customer inquiries, concerns, and feedback in a professional and timely manner.
d. Handle and resolve customer complaints or issues with empathy and efficiency.
e. Build and maintain strong relationships with customers to encourage repeat business and referrals.
f. Collect feedback from customers to identify opportunities for product improvement or expansion.
-Qualifications:
• Previous experience in sales, customer service, or retail is advantageous.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong attention to detail and organizational abilities.
• Flexibility to work weekends and evenings as required for events.
