Front desk/ Customer Service
SALES SUPPORT/CUSTOMER SERVICE EXECUTIVE Full Time NEW
“VACANCY ANNOUNCEMENT” SALES SUPPORT/CUSTOMER SERVICE EXECUTIVE for Food Company in Kalanki, Kathmandu .
-Details:
*Post: SALES SUPPORT/CUSTOMER SERVICE EXECUTIVE
*Location: Kalanki, Kathmandu
*Salary: Negotiable
*No of requirement: 1
*Education: Bachelor running
*Experience: 2 years of experience in tele calling sales coordination, customer/sales support or relevant position
-Key Responsibilities:
• Conduct regular tele calling with industry customers for inquiries, order follow-up, billing status, and feedback
• Follow up on customer orders and ensure timely order punching in the system (Bizom/ERP)
• Convert unbilled customers into billed customers by coordinating with sales, accounts, and logistics teams
• Coordinate and follow up on new product development and launches through calls and emails
• Communicate product features, benefits, pricing, and new product information to customers
• Support processing and execution of commercial orders till billing and dispatch
• Assist in stock movement, rotation, and stock clearance activities
• Track sales performance of billed customers
• Monitor slow-moving and fast-moving stock for customers
• Maintain accurate records of customer interactions, follow-ups, billing status, and documentation in Excel/CRM/Bizom
• Support the sales team with lead information, order status, and customer coordination
• Prepare and share periodic reports on follow-ups, order punching, billing status, and system activities
-Key Skills & Competencies:
• Strong communication and interpersonal skills
• Good follow-up and coordination ability
• Basic knowledge of ERP/CRM systems (Bizom preferred)
• Proficiency in MS Excel
• Attention to detail and data accuracy
• Ability to multitask and manage time effectively
-Preferred Qualifications:
• Bachelor’s degree in Business, Marketing, or related field
•years of experience in tele calling, customer support, or sales coordination
